Privacy Policy
Privacy Policy
Last updated: September 22, 2025
Nimble operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, our customer, with a curated shopping experience (the “Services”). Nimble is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through our Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read this Privacy Policy and understand how we handle your personal information.
Personal Information We Collect
When we say “personal information,” we mean information that identifies or can reasonably be linked to you. Personal information does not include anonymous or de-identified data. Depending on your interaction with our Services and as permitted by law, we may collect the following categories of personal information:
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Contact details: name, billing/shipping address, phone number, email address.
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Financial information: credit/debit card details, payment confirmation, transaction history.
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Account information: username, password, preferences, and settings.
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Transaction information: items you view, add to your cart, purchase, return, exchange, or cancel.
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Communications: messages or inquiries you send to our customer support team.
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Device information: IP address, browser type, device details, and unique identifiers.
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Usage information: how and when you interact with our website and Services.
Sources of Personal Information
We collect personal information from the following sources:
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Directly from you: when you create an account, make a purchase, or contact us.
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Automatically: when you use our Services, including via cookies and similar technologies.
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Service providers: who help us process payments, ship orders, provide analytics, etc.
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Partners or third parties.
How We Use Personal Information
We may use your personal information to:
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Provide and improve our Services – process payments, fulfill orders, manage your account, process returns/exchanges, arrange shipping, send account notifications, and recommend products.
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Marketing and advertising – send promotional communications by email, SMS, or mail; show you online ads (including based on your past purchases or browsing behavior).
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Security and fraud prevention – protect accounts, detect fraudulent or malicious activity, and ensure safe transactions.
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Customer communication – provide support, respond to inquiries, and maintain our relationship with you.
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Legal obligations – comply with applicable laws, respond to legal requests, and enforce our terms or policies.
How We Share Personal Information
We may disclose personal information in the following circumstances:
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With Shopify, service providers, and vendors (e.g., payment processors, shipping carriers, IT providers).
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With business and marketing partners who provide targeted advertising or promotions.
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When you consent or direct us to do so (e.g., social media integrations, third-party shipping requests).
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With affiliates or within our corporate group.
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As part of a business transaction (e.g., merger, acquisition, bankruptcy).
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When required by law or legal process.
Relationship with Shopify
Our Services are hosted by Shopify, which processes certain personal information to provide and improve the Services. Shopify may use personal information collected across different merchants to support enhanced features (such as personalized advertising). In these cases, Shopify is responsible for that processing.
For details on how Shopify uses your personal information, please visit the Shopify Privacy Policy. You may also exercise rights through the Shopify Privacy Portal.
Third-Party Websites and Links
Our Services may link to third-party websites. We are not responsible for their privacy or security practices. Please review their policies before providing personal information.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. If you believe your child has provided personal data to us, please contact us to request deletion.
Security and Retention
We use reasonable measures to protect your personal information, but no system is 100% secure. Please do not use unsecure channels to send us sensitive information.
We retain your information as long as necessary to provide Services, comply with laws, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have rights such as:
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Access/Know – request details of personal information we hold about you.
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Delete – request deletion of your personal information.
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Correct – request correction of inaccurate information.
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Portability – request a copy of your data in a portable format.
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Opt-out of sale/sharing – direct us not to “sell” or “share” your personal information for targeted advertising.
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Manage communications – unsubscribe from marketing emails at any time.
Residents of the UK or EEA may also object to or restrict certain processing and withdraw consent where applicable.
We may need to verify your identity before fulfilling requests. Authorized agents may act on your behalf with proper proof.
International Transfers
We may transfer and store your personal information outside your country. If transferring from the EEA or UK, we rely on mechanisms such as Standard Contractual Clauses or other legally recognized safeguards.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time for legal, regulatory, or operational reasons. Updates will be posted here with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, our practices, or your rights, please contact us at:
📧 help@petsnimble.com
📍 2709 N Hayden Island Dr, STE 114135, Portland, Oregon, 97217, USA
Nimble is the data controller of your personal information for purposes of applicable data protection laws.