Terms of Service

Terms of Service

OVERVIEW
Welcome to Nimble! Throughout these Terms of Service (the “Terms”), the words “we,” “us,” and “our” refer to Nimble. We run this website and store, including all information, tools, products, and services available through it (the “Services”), to bring you a carefully curated shopping experience. Nimble uses Shopify’s platform to power the Services.

These Terms explain the rules that apply when you use our Services. Please read them closely, since they outline your legal rights, disclaimers, and limits on liability.

By browsing, purchasing, or interacting with our Services, you are agreeing to these Terms and to our Privacy Policy [LINK]. If you don’t agree, you should not use our Services.


SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority where you live, or that you have permission to allow any minor dependents to use the Services under your supervision.

To place an order or use certain features, you may need to provide personal details such as your email, billing, shipping, and payment information. You promise that all details you submit are accurate and up to date, and that you have the right to provide them.

You’re responsible for keeping your login information safe and for everything that happens under your account. Accounts cannot be transferred, sold, or shared without our consent.


SECTION 2 – PRODUCTS

We work hard to make sure our product descriptions and images are accurate. Still, product colors and appearance may vary depending on your device or screen settings.

We can’t guarantee every product will meet your exact expectations, and descriptions may change without notice. We may also limit or stop offering products at any time.


SECTION 3 – ORDERS

Submitting an order means you are offering to buy a product from us. We reserve the right to accept or reject any order at our discretion. An order is considered accepted once your payment is processed and we send a confirmation.

Because orders move quickly, cancellation requests may not always be possible once accepted. If we cancel or adjust your order, we’ll do our best to notify you using the contact details you provided.

Purchases are covered by our Refund Policy [LINK]. You also confirm that your order is for personal use only, not for resale or export.


SECTION 4 – PRICES AND BILLING

Prices and promotions may change at any time without notice. The price you pay will be the one shown at checkout and in your confirmation email.

Unless stated otherwise, prices don’t include shipping, taxes, customs fees, or other charges. Prices listed online may differ from other sales channels.

You agree to keep your billing details current and accurate. By providing payment details, you confirm you are authorized to use them, and that all charges (including taxes, shipping, and handling) will be paid.


SECTION 5 – SHIPPING AND DELIVERY

Delivery times shown are estimates only—we can’t guarantee them. Nimble isn’t responsible for delays caused by carriers, customs, or events outside of our control. Once we hand your order to the shipping carrier, ownership and risk of loss pass to you.


SECTION 6 – INTELLECTUAL PROPERTY

Everything on our Services—from text and images to logos and product designs—is owned by Nimble, its licensors, or affiliates, and is protected under intellectual property laws.

You may only use the Services for personal, non-commercial purposes. Reproducing, distributing, or altering our content without permission is prohibited. All rights not specifically granted are reserved by Nimble.


SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools. These are offered “as is” with no guarantees or responsibility on our part. Using such tools is at your own discretion, and you should review the terms provided by those third parties.


SECTION 8 – THIRD-PARTY LINKS

Our Services may include links to websites or materials owned by others. We do not review or endorse third-party content and are not responsible for anything that happens when you access these sites. Any transactions or disputes must be handled directly with the third party.


SECTION 9 – SHOPIFY RELATIONSHIP

Nimble uses Shopify’s platform to operate our online store, but your transactions are with Nimble directly. Shopify does not handle sales, warranties, or claims arising from your purchases.


SECTION 10 – PRIVACY

Your personal information is handled according to our Privacy Policy [LINK] and Shopify’s Privacy Policy. Because Shopify powers our store, some data will be processed and shared with them and their service providers. Please review our Privacy Policy for full details.


SECTION 11 – FEEDBACK

If you share feedback, reviews, suggestions, or ideas with us, you grant Nimble a license to use that content for any purpose, including improving or promoting our Services.

By submitting feedback, you confirm you have the right to do so and that it doesn’t violate the rights of others. We’re not required to keep feedback confidential, pay compensation, or respond.


SECTION 12 – ERRORS OR INACCURACIES

From time to time, product descriptions, pricing, or availability on our site may contain errors or omissions. We reserve the right to correct mistakes, update information, or cancel orders when needed, even after you’ve placed an order.


SECTION 13 – PROHIBITED USES

You may only use our Services for lawful purposes. Prohibited uses include attempting to defraud, spread malware, infringe intellectual property rights, impersonate others, or interfere with the operation of our Services. We reserve the right to suspend or terminate accounts for any misuse.


SECTION 14 – TERMINATION

We can suspend or terminate your access to the Services at any time, with or without notice. You are still responsible for charges incurred before termination. Sections that by their nature should survive termination (e.g., intellectual property, liability limits) will remain in effect.


SECTION 15 – DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available.” We make no guarantees that they will be error-free, uninterrupted, or exactly as described. Some jurisdictions do not allow limitations on implied warranties, so certain provisions may not apply to you.


SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent allowed by law, Nimble and its affiliates will not be responsible for indirect, incidental, or consequential damages, including lost profits or data, arising from your use of our Services or products.


SECTION 17 – INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Nimble, Shopify, and our affiliates from any claims or expenses arising out of your misuse of the Services or violation of these Terms.


SECTION 18 – SEVERABILITY

If a provision of these Terms is found unenforceable, the rest will still apply.


SECTION 19 – ENTIRE AGREEMENT

These Terms, together with our policies, form the entire agreement between you and Nimble. Failure to enforce any provision does not waive our rights.


SECTION 20 – ASSIGNMENT

You may not assign your rights under these Terms without our written consent. We may assign ours without restriction.


SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the jurisdiction where Nimble is headquartered. You agree to submit to those courts for any disputes.


SECTION 22 – HEADINGS

Headings are for reference only and do not affect the meaning of these Terms.


SECTION 23 – CHANGES TO TERMS

We may update these Terms from time to time. Material changes will be posted on our site, and continued use of the Services after changes are made constitutes acceptance.


SECTION 24 – CONTACT

If you have any questions about these Terms, you can reach us at:

Nimble
1175 Avocado Ave, Suite 101 #A11
El Cajon, California, 92020

📧 help@petsnimble.com